Shutterfly Redemption...I Hope!--Updated

Update: Yes! Shutterfly came through. They not only gave me the $15 credit, but they made the whole order, except shipping/handling and tax, free! Okay. I totally forgive Shutterfly now and can say that they go out of their way to make customers satisfied. It's nice to see a business doing the right thing. I'm glad I wrote them now. I felt bad about it because for some reason I always feel bad sticking up for myself. But I am glad I did because the right thing happened as a result. I think I should also give God the glory for the justice I've received.

***********************************************************************************
Okay, so I am literally amazed that Shutterfly responded again to me when I said I was frustrated by this $20 thing. I really expected to be ignored since I was being a difficult customer (which I really hate to be, by the way; I try to be as nice as possible. Sometimes, though, I feel I need to stick up for what is right, which I think was this instance. If I had a business and a customer had this much trouble, I'd want to make it right). Anyway, that is what Shutterfly is proposing to do: make it right.

I got another e-mail and they informed me that what the other customer service rep said about the $20 was incorrect and I only needed to get $15 worth of products to get the promo (this doesn't count on shipping or tax, but I knew that). So they said to add the products I want to my cart and they would apply a $15 discount. Now I just have to wait and see if they follow through.

So, since Shutterfly might redeem itself, I now have to give credit where credit is due. They are trying to make it right. I still think the promo should have been clearer that the $15 promo to your order meant you had to get $15 worth of products, but I am pleasantly surprised that they are still willing to help me.

That said, I still think the collages I worked on I won't order through Shutterfly, but through CVS' Kodak Kiosk. The shipping and handling just kills at Shutterfly. However, I do want to make a photo book for Alexis and I think after this I probably will make that at Shutterfly. The site is really easy to work with...they just need to be clearer in promos.